Frequently Asked Questions
Everything you need to know about your next adventure with Kathmandu.
How long does shipping take within New Zealand?
Standard delivery typically takes 3-7 business days. For rural addresses, please allow an additional 2 days for your gear to arrive.
What is your return policy for online orders?
We offer a 60-day return policy for most items, provided they are in original condition with tags attached. You can return items via post or at any Kathmandu retail store across NZ.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timeframes vary by location and will be calculated at checkout.
How do I care for my down jacket or technical gear?
We recommend using a specialized down wash and tumble drying on low heat with dryer balls to restore loft. Always check the specific care label on your garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Laybuy.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's progress.